Resolve an Issue

Learn how to resolve a data version issue.

Who can use this feature?

Users with this permission capability:

  • Write Data & Models

Not sure if you have this feature or capability? Reach out to your administrator.

Note: If you reviewed the issues and determined that a failed data version is acceptable, you can make it visible for users. For more information, see Make a Failed Data Version Visible.

Resolve a metric alert issue

Delve deeper into an issue from a metric alert to find the cause and correct it.

  1. In a project, on the navigation bar, click Validation > Issues.
  2. In Data version, select a data version from the list.
  3. In the table, click the More button in the Actions column on the issue you want to investigate.
  4. Click View issues.
  5. Click Resolve issue on the metric alert issue you want to investigate.
  6. Review the removed or added records in the Member table. You can change the filters as needed to view changes that were Added, Removed, or No changes.

  7. Perform the necessary steps to resolve the error, such as correcting a business rule or restating a data file.

    Example:  

    Let's say that your metric alert indicated that your headcount decreased by 50%. To resolve the issue, you need to investigate whether your data is correct. Upon investigation, you see that the file you submitted was truncated. You can then send the correct data to Visier and run a new data version.

    Or, let's say that your metric alert indicated that your headcount increased by 6%. To resolve the issue, you need to investigate whether your data is correct. Upon investigation, you confirm that you recently hired a new cohort of employees. Because the data is correct, you can resolve the issue and take no further action.

  8. To indicate the issue is resolved, click Mark as Resolved.
  9. If you made a change that requires publishing to take effect, publish the project to production. For more information, see Publish Project Changes.

Resolve a subject member issue

Delve deeper into an issue from a subject member alert to find the cause and correct it.

  1. In a project, on the navigation bar, click Validation > Issues.
  2. In Data version, select a data version from the list.
  3. In the Issues table, click the More button in the Actions column on the issue you want to investigate.
  4. Click View issues.
  5. On the sub-issue you want to investigate, click the More button in the Actions column, and then click Go to alert. You can then review the alert that caused the issue.
  6. To indicate the issue is resolved, return to the Issues room and click Mark as resolved.
  7. If you made a change that requires publishing to take effect, publish the project to production. For more information, see Publish Project Changes.

Resolve an unconfigured concept issue

  1. In a project, on the navigation bar, click Validation > Issues.
  2. In Data version, select a data version from the list.
  3. In the table, click the More button in the Actions column on the issue you want to investigate.
  4. To configure an unconfigured concept, click View Issues and then click the More button > Configure Concept on the sub-issue you want to resolve.
  5. Configure the concept as required. For more information about configuring concepts, see Concepts.
  6. To view your changes, in the Issues room with the correct data version selected, click Preview.
  7. When finished, click Mark as Resolved.

    Note: If the Issues table doesn't show the issue as resolved, refresh the page.

  8. To see your changes in production, publish the project to production. For more information, see Publish Project Changes.